How long does furniture delivery take?
Standard delivery takes 5-10 business days. White-glove delivery with in-home setup is available in most major UK cities within 7-14 days. You will receive tracking updates at every stage.
Frequently Asked Questions
What materials are used in your furniture?
We use sustainably sourced solid hardwoods, FSC-certified engineered timber, high-resilience foam cushioning, and natural textiles including linen, wool, and full-grain leather. All tested for low VOC emissions.
Do you offer a guarantee on your furniture?
Yes. All pieces come with a 1-year guarantee covering manufacturing defects, frame integrity, and spring systems under normal residential use.
Can I return furniture if I do not like it?
We offer a 60-day returns policy on most items in original condition. Collection is free for defective items; a return fee applies for change-of-mind returns. Custom orders are non-returnable.
Do you offer interior design consultations?
Yes. Free 45-minute virtual consultations and in-home visits are available in London, Manchester, and Birmingham, covering space planning, material selection, and styling.
Is your furniture flat-pack or fully assembled?
Sofas and beds arrive fully assembled. Dining tables and some bedroom pieces require light assembly with included tools and instructions. White-glove assembly is available at checkout.
Can I customise dimensions or fabrics?
Yes. Our bespoke service offers custom sizing, 80+ fabric choices, and finish variations. Lead time is 8-12 weeks. Book a design consultation to get started.
Do you offer interest-free finance?
We offer 0% interest-free credit on orders over £500, with 6, 12, or 24-month repayment terms via our FCA-authorised finance partner. Subject to status and credit approval.